Microsoft appears to have released an update in the last couple of days that breaks the systems ability to connect with a network.
We first noticed and had this issue reported on the 7th of December 2016.
The problem
Your machine connects to a wireless network but comes up saying No Internet and will not connect with anything.
If you plug in via a wired ethernet cable, you get the same problem.
You can confirm the cause by doing the following check.
The fix
Simply run the below commands and restart the machine once complete, this should resolve the issue.
When your computer comes back up, you can then login and attempt to connect to the wireless this time.
Your computer should now receive an IP address from the router and connect to the internet again.
Please let us know how you get on as we love to hear your feedback.
We first noticed and had this issue reported on the 7th of December 2016.
The problem
Your machine connects to a wireless network but comes up saying No Internet and will not connect with anything.
If you plug in via a wired ethernet cable, you get the same problem.
You can confirm the cause by doing the following check.
- Right click the start button (four squares in the lower left of the screen)
- Select Command Prompt
- type in ipconfig at the flashing cursor and then press enter
- Scroll down until you see a section that says Autoconfigured IPv4 address. If this address says 169.254.xxx.xxx (where xxx are a random sequence of numbers), then your device is not getting a network address when connecting to the router, please attempt to run the fix below to see if this resolves your issue.
The fix
Simply run the below commands and restart the machine once complete, this should resolve the issue.
- Right click the start button (four squares in the lower left of the screen)
- Select Command Prompt
- Type in netsh winsock reset and press enter
- Then enter netcfg -d
- Once this is complete, it will prompt for a reboot. Restart the computer.
When your computer comes back up, you can then login and attempt to connect to the wireless this time.
Your computer should now receive an IP address from the router and connect to the internet again.
Please let us know how you get on as we love to hear your feedback.